Implementation Specialist

Remote
Full Time
Experienced

Pathways is hiring an Implementation Specialist.

Job Title: Implementation Specialist


Pathways distinguishes itself from other firms by two things: our serious thirst for impact and our dedication to making Veterans’ lives better. We are expert leaders, communicators, marketers, and program managers, joined in a focused pursuit of the best strategies for our clients.

Our mission is to help other mission-driven organizations, whether in the government, nonprofit, or business sector. Our approach requires leveraging the latest communications, digital media techniques, and the best people to help our clients.  That’s where you come in.

Pathways is hiring an Implementation Specialist.

Job Purpose: We are seeking a highly skilled Implementation Specialist in supporting the Department of Veterans Affairs. You will play a crucial role assisting others in developing programs and implementing creative and innovative solutions to the customer’s problems. Your knowledge of training, facilitation, and healthcare will assist project managers and/or task managers. You will be relied upon to document and summarize results as well as develop and recommend creative and innovative solutions to the customer’s problems.


Duties & Responsibilities:
  • Lead implementation efforts across healthcare facilities to ensure successful onboarding and adoption
  • Conduct facility-based training sessions (virtual and in-person) for frontline providers and staff
  • Facilitate and lead recurring virtual office hours to support end users
  • Track and monitor training attendance and engagement metrics
  • Assist in updating and refining training materials, job aids, and implementation documentation
  • Address clinical questions and concerns from frontline providers in a timely and professional manner
  • Monitor user feedback and communicate themes, challenges, and improvement opportunities
  • Ensure alignment with clinical documentation requirements, medical decision-making standards, and quality measures
  • Present implementation updates and outcomes to leadership and executive stakeholders
  • Collaborate with cross-functional teams to meet project milestones and deliverables
  • Apply implementation science frameworks to support sustainable adoption
Requirements
  • Bachelor’s degree required (Healthcare, Public Health, Health Administration, Nursing, or related field preferred)
  • Clinical background preferred but not required
  • 2–5+ years of experience in healthcare operations, clinical support, training, or implementation roles
  • Experience working within complex healthcare organizations
  • Experience delivering virtual and/or in-person training
 
Skills
  • Strong understanding of clinical documentation requirements and EHR workflows
  • Knowledge of medical decision-making processes and quality standards
  • Familiarity with HIPAA and medical-legal documentation requirements
  • Experience using Microsoft Teams for virtual training and collaboration
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in fast-paced environments
  • Exceptional verbal and written communication skills
  • Strong active listening skills and empathy for clinician challenges
  • Comfortable presenting to groups, including clinical leadership and executive stakeholders
  • Ability to collaborate effectively across cross-functional teams

Preferences:
  • Experience working with the Department of Veterans Affairs or other federal healthcareorganizations.
  • Familiarity with digital technologies.
  • Experience working projects and on participating in cross-functional teams.
  • Highly organized and detail oriented with ability to prioritize and meet deadlines in ever-changing work environment.

Work Environment and Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel: (if applicable)—percentage of travel time expected for the position, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight.

Pathways is dedicated to fostering an inclusive environment and to providing equal opportunity for individuals of all abilities. If you require assistance or need accommodation at any stage of the application process because of a disability or medical condition, please feel free to email [email protected].

Pathways has a policy of maintaining a workplace free of drugs and alcohol. For access to the full policy, which is part of our Employee Handbook, email [email protected]. Pathways  ensures a safe, healthy, and productive work environment for its employees and others. All applicants are advised that full compliance with this policy is a condition of employment at Pathways.

Applicants must have authorization to work for any employer in the United States. We are currently unable to sponsor or to take over sponsorship of an employment visa.

Pathways is an equal opportunity, affirmative action employer. Women, minorities, veterans, and people with disabilities are encouraged to apply.

At Pathways, no one works in a box. We nurture and leverage individual talents and encourage our team members to continually grow. We offer creative freedom, a collaborative (and fun) environment, and an infinite variety of challenging assignments.

Compensation:
Pathways offers competitive salaries, a comprehensive benefits package, a hybrid and collaborative work environment, a family type workplace culture, and growth opportunities in a variety of specialty areas.

Salary range is $65,000.00 to $100,000.00

 

 

Pathways 2 Solutions Inc. is dedicated to providing equal opportunity for individuals of all abilities. If you require assistance or need accommodation at any stage of the application process because of a disability or medical condition, please feel free to email terri.baxter@pw2s.com.

Pathways has a policy of maintaining a workplace free of drugs and alcohol. Pathways ensures a safe, healthy, and productive work environment for its employees and others. All applicants are advised that full compliance with this policy is a condition of employment at Pathways.

Applicants must have authorization to work for any employer in the United States. We are currently unable to sponsor or to take over sponsorship of an employment visa.

Pathways is proud to be an Equal Opportunity Employer. We invite applications from all interested individuals, including veterans and persons with disabilities.

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